Terms and Conditions

These terms and conditions apply to all retail orders placed on our online store. By visiting the Deck the Halls website you accept and agree to the terms and conditions below.

We reserve the right to amend our terms and conditions at any time and it is your responsibility to regularly read through them prior to purchase.

All prices on the Deck the Halls website are quoted in Euros. All retail prices include 23% VAT.

Deck the Halls reserves the right to amend or increase any prices at its own discretion without notice. A delivery fee will be added to all orders prior to payment. Deck the Halls endeavours to have accurate pricing and descriptions for all products and services it provides.

Deck the Halls requires payment in full prior to dispatch. We currently accept all Visa and Master Cards, debit cards, Maestro and PayPal, through our secure payment gateway. You will be given payment options on check out.

All your details are protected and we take every measure possible to ensure a secure transaction. .

We aim to dispatch all orders within 2-3 working days from receipt of payment, subject to stock availability.

For general public customers, we will nominate the most suitable delivery option. Delivery will take 2-3 days from dispatch.

We cannot be held liable for any loss including consequential loss if a product does not arrive on time.

Change or Cancel an Order

We aim to process orders in the best possible time and pride ourselves in being able to offer a quick turnaround service. For this reason we have strict limitation on changes or cancellations once your order has been placed.

If your order has not yet been processed by our warehouse you may add to it without any problems. You may also cancel your order at this stage and receive a full refund. However, if your order has already been processed and passed to our warehouse, you will have to place a new order for any additions you may need and we will not be able to send both your orders out together, therefore you will incur another delivery charge. Cancellations at this stage may be subject to an administration fee and refunds may not be made in full.

Should you wish to cancel your order after it has been dispatched you will need to follow our returns procedure. You will also be liable for all return delivery costs, administration fees and your delivery fees will not be refunded.

If your order does not arrive in the specified time or arrives incomplete and our confirmation email or the paperwork included with the package does not give a satisfactory explanation, please inform us within 3 working days and we will endeavour to rectify the situation immediately. You can email us at liam@deckthehalls.ie or contact us on 064 6637614.

If you are returning products that are either faulty or damaged, we ask that you send us an email at liam@deckthehalls.ie with your order number & a photo as proof of damage.

If you have a query that isn’t answered here, please contact liam@deckthehalls.ie

Please send all returns including your order confirmation to the address below:

Deck the Halls
Beech Road
Killarney
Co.Kerry
V93 FXC1

In the very unlikely event that your order is not received and is “lost in the post”, please contact us and we will undertake a thorough investigation as to how and why the item has been lost. Once we are able to establish that the item is definitely lost we will redeliver the goods, this may take up to 30 days from the date of posting.

Returns and Refunds

We hope you love everything you order from us. However, if for any reason you’re unhappy with your purchase then then you can return them to us. To be eligible for a refund, simply return unwanted items within 30 days from the date of delivery with the original receipt & order number and we’ll process this for you.

Please note we can only accept the return of items in an unused and resalable condition, exactly how they were received. Unless the items are being returned due to damage, fault or receipt of items not ordered

Please send all returns including your order confirmation to the address below:

Deck the Halls
Beech Road
Killarney
Co.Kerry
V93 FXC1

If you have any other questions regarding a return, You can email us at liam@deckthehalls.ie or contact us on 064 6637614.

Refunds or replacements will only be processed once we have received the good back at our premises.

This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

 

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